Approach

In line with the vision, mission and values of the company, our strategy is to consolidate a culture of responsibility at all levels, which enables us to offer excellent sustainable services. All with the aspiration of leading the sector in the area of sustainability, meeting the needs of all of our stakeholders (shareholders, clients, employees, suppli-ers, environment and society) and, as a responsible company, sharing our experience and good practices with others.

Vision

To enhace the time that our customers spend with us by heightening their experience and contributing to a more sustainable world.

Mission

At NH Hoteles we are committed to offering sustainable, consistent and efficient hotel services for our customers, shareholders, partners, employees and for society in general. We aspire to lead the tourism sector in sustainable development and inspire others.

Values

  • People Focus. Our Company’s main asset is its people: our clients, our employees, our shareholders, and our suppliers. Our vocation, as hotel managers, is one of service: we seek to satisfy the needs of our clients and we have a special sensitivity in our relationship with different stakeholders.
  • Innovation. Our challenge is to anticipate the current and future needs of our customers and of a society in constant change by creating new products and services.
  • Environmentally Friendly. We cannot postpone our commitment to respect the environment and reduce our environ-mental footprint, because we have a common responsibility to the development of present and future generations.
  • Business Sense. This is one of the values that guide the daily activity of NH Hoteles and we take the necessary actions that are consistent with our strategy, our ethical principles and responsibility, to ensure economic viability, profitability and funding for the Company into the foreseeable future.

Initiatives and alliances

World Travel & Tourism Council

NH Hoteles has formed part of this platform for three years, with the support of business presidents at the top one hundred companies in the tourism world.

International Tourism Partnership

In 2010, four events have been held jointly with this international platform which brings together the leading players in sustainable conduct from the tourism sector.

Club de Excelencia en Sostenibilidad

We joined at a national level in 2009 and in 2010 we started to participate in the working groups of this organization, the aim of which is to promote sustainable development in the Spanish business sector.