Employees

We have a diverse staff made up of 15,350 employees (permanent
and temporary employment) of 134 different nationalities, where
13.6% works in countries other than their home countries. 49.7% of the staff are women, who occupy 49.3% of managerial posts; in Spain this percentage of women managers has reached 50.2%.

Evaluation of Diversity

In 2010, aware of the relevance of diversity management in a global
structure, NH Hoteles carried out a study on gender and diversity in the various countries in which the chain is present. The main conclusions reached by this evaluation were:

• 51% of the staff of NH Hoteles is under the age of 35, and over 75% of employees are under the age of 45.
• Seniority is prevalent in the 1 to 3 year range (43% of staff). Percentages drop after 4 years. 15% of the staff has a seniority over 15 years.
• As for the working day, men have a lower percentage of permanent contracts (71%) than women (73%). Men have a higher full time employment percentage (91%) compared to 85% of women.

Based on these conclusions, we have begun to define Action Plans in the various Business Units to be implemented in 2011. Among the actions defined we highlight: awareness and training in Equality, Certification of Equality, training and insertion of the disabled and young people at risk of social exclusion as part of the Up! for Op-portunities programme and annual follow-up of defined diversity indicators.

Signing of the Equality Plan in Spain

In 2010, NH Hoteles signed an Equality Plan with the representatives of the trade unions UGT and CCOO, becoming the first hotel chain to officially declare its commitment to gender equality in Spain.

In 2010, €646,800 were invested in training with a total of 1,255 training sessions held as part of 252 different programmes. Classroom training has been reduced (19% less than the year before) as online training has been encouraged in order to reduce travel. At its 8 campuses during the year, NH University has trained 14,091 participants in a classroom modality and 42,507 participants via e-learning, accounting for 175,948 hours of training.

Hesperia integration

A total of more than 29,200 hours of training, divided into 302 sessions and the use of 67 in-house instructors, have led to the successful integration of all the new employees of Hesperia into the NH World.

Un total de más de 29.200 horas de formación, divididas en 302 sesiones y el uso de 67 instructores internos, ha dado lugar a la exitosa integración de todos los nuevos empleados de Hesperia en el Mundo NH.

To be or not to Betrained

Throughout the second semester of 2010, NH University has worked on a new 2.0 web learning platform to meet the training standards and expectations of our employees.

With NHU Betrained, NH University gathers all social media in its course material within a 2.0 web environment, offering the employees a change to obtain an even more valuable experience and to optimize new professional approaches.

Training in Sustainable Development

A total of 4,022 participants attended 1,355 hours of training in Corporate Social Responsibility via e-learning in 2010. Likewise, a total of 7,585 participants received 3,520 hours on online training in matters of environmental awareness.

Performance Management

The number of employees who have participated in this annual performance management process has increased by 6% over that of 2009, with a total of 13,040 employees assessed in 2010. Out of in this performance management process, 2,034 have been classified as “High Performance”, of which 56% are women.

Management by Objetives (MBO)

The variable remuneration system enables employee performance to be monitored, ensuring that individual, departmental and Business Unit objectives are in line with corporate aims. Simultaneously, it measures the contribution and effort made by each employee in achieving such objectives.

Internal Promotion and Selection

In line with our principle of internal promotion, vacant positions are announced in the NH CAREERS section of the In-tranet, so that employees may access professional growth opportunities with absolute priority in the NH World. Moreover, the tool helps to promote international mobility among employees of different countries. As for new recruitments, we have the job website NH JOBS where vacancies available to external contenders are announced.

The We are all + Sales Programme continues and has become part of the corporate culture of the Company seeking to positively mobilize the staff so as to increase the sense of belonging and the utmost involvement of all employees. This program has won the award for innovation in Human Resources 2010 Expansion and Employment.

The relaunch of this philosophy in 2010 is based on the slogan We are all + Sales, employees are encouraged to offer more products and services from the following ideas:

• Forward special destinations to our family and friends.
• Promote all prices of the FriendBonus rate applicable to different hotel categories and at certain periods.
• Give customers of the hotel´s products and services: room up-grade, breakfast, late check-out, hotel parking, mini bar, restaurant, etc.
• Provide hosts the opportunity to book next stays at other hotels of the hotel chain.